Legal
Privacy Policy
GlamSupply Solutions Pty Ltd (ABN 00 000 000 000) is committed to protecting your privacy. This policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: October 2026
1. Who We Are
GlamSupply Solutions Pty Ltd ("GlamSupply", "we", "us" or "our") is an Australian business supplying professional cosmetic ingredients, formulation support and global sourcing services to brands, manufacturers and formulators.
Our registered business address is Melbourne, Victoria, Australia. You can contact us at info@glamsupply.com.au.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business functions. This may include: your name, job title and company name; business email address and telephone number; business postal or registered address; information provided in enquiry, trade account or formulation project forms; correspondence and communications with our team; and technical data collected automatically when you use our website (such as IP address, browser type and pages visited).
We collect personal information directly from you when you submit a form on our website, contact us by email or phone, apply for a trade account, or engage us for formulation or sourcing services. We do not knowingly collect personal information from individuals under 18 years of age.
3. How We Use Your Personal Information
We use personal information to: respond to your enquiries and provide the services you have requested; process and manage trade account applications; communicate with you about orders, pricing, formulation projects and sourcing requirements; send you relevant product updates, technical information or promotional communications (where you have consented or where permitted by law); comply with our legal and regulatory obligations; and improve our website and services.
We will not use your personal information for a purpose other than the primary purpose for which it was collected, unless you have consented, or an exception under the Privacy Act 1988 applies.
4. Disclosure of Personal Information
We may disclose your personal information to: our employees and contractors who need it to perform their duties; our international laboratory and sourcing partners where necessary to fulfil a formulation or sourcing engagement (these parties are required to handle your information in accordance with applicable privacy laws); technology and software service providers who assist us in operating our website and business systems; and professional advisers including lawyers and accountants.
We may also disclose personal information where required or authorised by law, including to government agencies or regulators. We do not sell, rent or trade your personal information to third parties for marketing purposes.
5. Overseas Disclosure
In the course of providing formulation development and global ingredient sourcing services, we may disclose personal information to our international laboratory and supplier partners located outside Australia, including in Asia and Europe.
Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles. By engaging our services, you acknowledge that such overseas disclosure may occur.
6. Storage and Security
We store personal information on secure servers and systems, and take reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
When personal information is no longer required for the purpose for which it was collected and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and to collect aggregate analytics data about how visitors use the site. Cookies do not identify you personally.
You can configure your browser to refuse cookies; however, some features of our website may not function correctly if you do so. We do not use cookies to track your activity across third-party websites.
8. Access and Correction
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make an access or correction request, please contact us at info@glamsupply.com.au. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act. We may need to verify your identity before processing your request. In some circumstances we may decline a request, in which case we will explain our reasons.
9. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 or the Australian Privacy Principles, you may lodge a complaint with us by contacting info@glamsupply.com.au. We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of last update noted above.
We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
This Privacy Policy was last updated in October 2026. For questions or to exercise your rights under the Privacy Act 1988, contact us at info@glamsupply.com.au.